Patient-Centred Care

Among resources I consulted for a recent project on “Patient-Centred Care” was a policy paper by the Ontario Medical Association (OMA).  According to the OMA: “A patient-centred care system is one where patients can move freely along a care pathway without regard to which physician, other health-care provider, institution or community resource they need at that moment in time. The system is one that considers the individual needs of patients and treats them with respect and dignity”.  In many systems, it says in the review, the patient faces challenges of access to services, continuity in care, long waiting times, involvement in decision-making about their care, having to “adapt to the system and to navigate through its many intersections”. The problems identified relate to funding priorities, lack of sufficient integration and co-ordination of care, and policy and practices at the system and institutional level, and inadequate communication and shared-decision making between health care providers and patients.  Many practical and useful solutions are presented in the paper, which, as a researcher, patient and care advocate for elderly family members, I heartily endorse.

On March 5th, 2013, a few weeks ago, I attended a talk given by London, Ontario physician Dr. Ramona Coelho entitled "Suffering and Medicine".  She spoke of the need to go beyond solving medical problems, to helping patients cope with an unsettling diagnosis or an incurable illness through acknowledging accompanying fears, validating feelings, and providing a sympathetic ear.  In focussing on suffering rather than on medical problems, her discussion focussed squarely on the patient. This, I thought, is what patient-centred care is all about.  Evidence based care, though highly effective for solving medical problems, is surely less than effective if applied without a sympathetic and empathetic approach to understanding the patient's feelings of inadequacy, fears of not being in control, financial worries, depression, loneliness, anger and many conflicting emotions that in themselves can negatively affect health outcomes.  One may worry that this approach requires doctors to spend a bit more time in consultation, but ultimately, if it helps patients understand and better manage their own care, it should result in a lower burden of care within the health system. 

The what, why and how of implementing Personal Healh Record Systems

The fledgling, but rapidly growing Personal Health Record (PHR) systems market currently has over 200 vendors, so there is a high degree of variability in both the nature and scope of product offerings. This blog post highlights 2 reports that can help in understanding what is available, what is possible, how to make the choice between alternative systems, and the value proposition in implementing a PHR system.

How will Ontario’s new rules for generic drug costs affect us?

Effective July 1, 2010, the Ontario government has fixed the price of generic medicines at 25% of the price of the equivalent brand name drug. In addition, approximately $800 million a year currently paid by generic drug companies to pharmacies in rebates will be banned. As Ontario struggles to contain the costs of health care, it seems that arbitrary price controls are not the answer. The system needs a overhaul.

New eHealth Platform has potential to allow Canadians manage their own healthcare.

New eHealth Platform TELUS health space has potential to allow Canadians manage their own healthcare. However, though access to personal health records (PHRs) online has the potential to revolutionize healthcare, there are some challenges to be overcome. The technical challenges are important, but workable. The human side -- education, tools and encouraging buy-in to the concept are crucial in determining whether the full potential of PHRs to revolutionize health care will be realized.

PubMed Central Canada: A new information resource

As announced on the CIHR website: The Canadian Institutes of Health Research (CIHR) has partnered with the National Research Council's Canada Institute for Scientific and Technical Information (NRC-CISTI) and the U.S. National Library of Medicine (NLM) in the creation of this central, electronic repository for CIHR-funded research publications." This is a great new resource. I look forward to using it.